Frequently Asked Questions
Everything you need to know about shopping with Mackey's.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is Mackey's return policy?
We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
How can I track the status of my order?
Once your order is processed, you can track it via the 'Order Status' link in your confirmation email or by logging into your Mackey's account dashboard.
Are your products covered by a warranty?
Yes, all Mackey's products come with a one-year limited warranty against manufacturing defects. If you experience any issues, please reach out to our customer service team.